Returns & Refunds

We want you to be 100% happy with every product that you receive from Colour Studio. We take great pride in our products that look gorgeous and will stand the test of time.   

Custom-Made Products

We ask that you please choose very carefully as all personalised products are made as per the details on the order so, please ensure the colour, orientation and spelling is correct. We cannot accept change of mind requests or refunds on any custom-made personalised products.  Please be aware that our boards are custom made by hand and not mass produced, so there may be very slight imperfections.

Pre-Made Stocked Products

If you have purchased a pre-stocked item and change your mind or simply wish to return it, you are welcome to do so for a full refund. 

We will be happy to refund your purchase provided that: 

  • Our customer service team is contacted by email at colourstudio@xtra.co.nz within 7 days of delivery to let us know you wish to return your purchase. Please include your full name, order number and reason for return.
  • The item is unopened, unused and in original sale condition, including all tags and accessories.
  • Items were not on sale at time of purchase
  • You have received a Return Authorisation Number from Colour Studio. 

We will send you a return authorisation number and return shipping instructions. Return shipping costs will be your responsibility and all items must be received within 15 days from receiving your return authorisation number.

We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item. We are not responsible for your item if it is lost and a tracking service was not used.

Once your return has been received by us, we will check to ensure all requirements are satisfied by us and process your refund to your original method of payment. Please allow 2-5 working days for your payment provider to process the refund.

Colour Studio reserves the right not to offer a refund for a return if these requirements are not satisfied.

Warranty

Colour Studio offers a 365 day warranty on all of our custom made products against manufacturing defects. Colour Studio will, at it’s discretion replace a custom made product. Our warranty covers all manufacturing defects but it does not cover wear and tear, damage caused by use or failure to follow our care and hanging instructions. Please note that Crayola Washable Sidewalk Chalk is only designed for use on concrete or asphalt sidewalks and driveways and not on Colour Studio Chalkboards. It is heavily dyed and will leave staining on your board. This is not covered under our warranty. We recommend to refrain from using this brand of chalk for this reason. This warranty is valid from the date of the order and is only available to the original purchaser of the product.